Imagine a ship with a highly skilful and confident captain with a bunch of demotivated and burnout crew members trying to conquer the turbulent seas. Now, try and visualize a Napoleon, with his Grande Armée lacking in confidence, trying to conquer the European continent. There’s no imagining the defeat both teams would be dealt in their conquests.
Sun Tzu in the Art of War says “he will win whose army is animated by the same spirit throughout all its ranks.”
As humans with their emotions and feelings, the confidence of your employees might waver sometimes, but there are critical factors you can influence as an employer to get every member of your team filled with the same spirit of confidence almost every time.
Celebrate the Small Wins
As you’ve always heard: Little drops of water make a mighty ocean. Breaking down the purpose and objectives of the team into measurable milestones is a good way to achieve this process. It’s important to celebrate those seemingly small victories after every milestone in order to accumulate enough strength and confidence to achieve the bigger goals and objectives.
Recognize the efforts employees have put into achieving every milestone, no matter how small. Recognition is one of the motivators in Frederick Herzberg’s motivation-hygiene theories. Recognition promotes job satisfaction, and confidence that their contributions are worthwhile.
Build a Relationship
A national workplace expert, Lynn Taylor, and author of Tame Your Terrible Office Tyrant: “Overall, the most common reason that employees lose confidence is very simply because of a bad relationship with their boss. That insecurity will last as long as the relationship is strained.”
You’ve got to stop being a jerk in the workplace, as an employer.
Employees will lose confidence when you’re insensitive and berate them for every one of their mistakes and failure. A Mckinsey research shows that encounters with rude and insulting people undermine performance, including an employee’s productivity, decision-making skills, creativity, and willingness to work harder.
To win people’s hands, you’ve got to win their hearts. To boost your team’s confidence you have to genuinely care about them and be sensitive to their plight. Actively show support by listening to their concerns and connect with each member of the team one-on-one.
It is important to get the art of effective delegation right. Delegation is somewhat like an act of trust shown in the ability of an employee or your team members. When employees are given full trust and control over tasks, it’s a sign that you trust in their ability to execute the task.
You can use delegation to actively build up employees’ confidence by giving them work that they’re genuinely skilled at and have shown interest in. People’s confidence will rise when they’re given the opportunity to put their skills into practice in their areas of interest.
To effectively delegate, you should only monitor the results after completion of the task, and not try to control the means of achieving the result; you violate trust when you try to control the means. You can set standards of performance before the task is delegated, though; and when the task is completed, you should review performance and give your team or the employee a feedback.
Make Sure Everyone’s Up to Speed
In a business environment with an ever-increasing rate of change, you have to keep your employees in the loop. Updated with the right information, it will help them deliver a better work and keep them feeling confident. You can use software that can keep your employees updated, and it will be easy for you to keep track of what they do.
With the software, you get every one of your employees on the same page. You can’t afford to have information deficient employees; employees with limited information would be hesitant and lack the needed confidence and courage to make quick decisions on behalf of the company.
You want to make things as easy as possible for your employees. They’re already swamped with work and stressed out – lessen their load in any way you can. While most employees are familiar with using spreadsheets, they may not be as familiar with using specialized software programs. Make sure all employees on the team knows how to use specialized software the goes beyond what Excel can do.
Help them build Capacity and Competence
A set of average and low-skilled employees in the same team with a way more experienced and skilled leader can shoot down the confidence of some members of the team. Confidence and competence are closely related. Psychology Dictionary Online defines self-confidence as an individual’s trust in his or her own abilities, capacities, and judgments.
But when you give everyone on your team access to courses, mentors, training and conferences, it shows a sense of trust and as a result, they gain more confidence in their abilities. What happens now is, they would actually feel like they have something valuable to add to the team.
Keep these tips in mind if you’re looking to build confidence to your team. Your business can’t run efficiently unless everyone on your team is feeling good and is on the same page. Try these tips and you’ll be taking a step in the right direction.
**About the Author: Evelyn Lopez is an SEO specialist and link building strategist with Webris.